Privacy Policy

1. Introduction

nupk ("we", "our", or "us") is committed to protecting the privacy and personal data of every user who visits or registers on our platform. This Privacy Policy explains in clear terms what information we collect from you, why we collect it, how it is used, and the rights you hold over your own data.

By accessing or using nupk, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of the platform. This policy applies to all users of nupk, including visitors, registered members, and players in Bangladesh.

2. Information We Collect

To provide you with a secure and personalised gaming experience on nupk, we may collect the following categories of personal information during registration, use of our services, or through your interactions with our platform:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for account verification (KYC).
• Contact information: email address, phone number, and residential address (city, district, Bangladesh).
• Financial information: payment method details (e.g., bKash or Nagad mobile wallet number), transaction records, deposit and withdrawal history. We do not store full card numbers.
• Technical information: IP address, device type, browser version, operating system, and session activity logs used for security and fraud prevention.
• Behavioural information: gameplay history, betting patterns, game preferences, and bonus usage — used to personalise your experience and uphold responsible gaming standards.

3. How We Use Your Information

nupk uses the personal data we collect solely for legitimate business purposes related to operating a safe, fair, and enjoyable online gaming platform for Bangladesh players. Specifically, your data is used for:

• Account creation, verification, and maintenance — ensuring only eligible adults aged 21 and above hold active accounts.
• Processing deposits and withdrawals via local payment methods including bKash, Nagad, Rocket, and Upay, as well as Visa and Mastercard.
• Providing customer support and responding to your queries, complaints, or disputes in a timely manner.
• Complying with anti-money laundering (AML), responsible gaming obligations, and internal security protocols to protect you and other users.

4. Cookies and Tracking Technologies

nupk uses cookies and similar tracking technologies to enhance platform performance, remember your preferences, and keep your session secure. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, disabling them may affect your ability to use certain features of nupk.

• Essential cookies: required for login sessions, security checks, and core platform functionality.
• Analytics cookies: help us understand how users interact with nupk so we can improve game navigation, page load speed, and overall experience.
• Preference cookies: store your language, currency display, and notification settings between sessions.

5. Data Sharing and Third Parties

nupk does not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties for their own marketing purposes. Your data is not a commodity. We only share information where strictly necessary to operate the platform or fulfil a legal obligation.

When we do engage third-party service providers — for example, payment processors facilitating bKash or Nagad transactions, or SSL certificate authorities that verify our encryption — those providers are contractually bound to process your data only on our behalf and in accordance with applicable data protection standards. We do not permit third parties to use your data for any purpose beyond the specific service they provide to nupk.

6. Data Security

We take data security seriously. nupk employs industry-standard technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• SSL (Secure Socket Layer) encryption across all pages and data transmission channels, ensuring your information travels securely between your device and our servers.
• Two-factor authentication (2FA) options available for registered accounts to prevent unauthorised login attempts.
• Regular security audits and vulnerability assessments conducted by our internal technical team to identify and remediate potential risks before they affect users.
• Restricted internal access controls so that only authorised personnel can view sensitive player data, on a strict need-to-know basis.

7. Data Retention

nupk retains your personal data for as long as your account remains active, or as long as necessary to fulfil the purposes described in this policy. If you request account closure, we will delete or anonymise your personal information within a reasonable period, except where we are required to retain certain records to comply with applicable laws, resolve disputes, or enforce our agreements. Financial transaction records may be retained for a longer period consistent with accounting and compliance requirements.

8. Your Rights Over Your Data

As a nupk user, you hold specific rights over the personal data we hold about you. You may exercise these rights at any time by contacting our support team at the email address provided at the bottom of this page. Your rights include the right to access a copy of your personal data, the right to request correction of inaccurate information, the right to request deletion of your data (subject to legal retention requirements), and the right to restrict or object to certain types of processing.

We take all rights requests seriously and aim to respond within 30 days of receipt. In cases where a request is complex or numerous, we may extend this period by a further 30 days, informing you of the extension and reason. We will never discriminate against you for exercising your data rights.

9. Children and Minors

nupk is strictly an adult platform. We do not knowingly collect, process, or store personal information from any individual under the age of 21. If you are under 21, you are not permitted to access, register, or use nupk in any capacity. If we become aware that a minor has provided us with personal data without the consent of a parent or guardian, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have accessed nupk should contact us immediately at [email protected].

10. Changes to This Policy

nupk reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of nupk after such changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how nupk handles your personal data, please reach out to our dedicated support team. We are available to assist you and are committed to resolving your enquiries promptly. You can contact us at the email address listed in the footer of this page. Our team typically responds within 24 hours during business days (Bangladesh Standard Time, UTC+6).

12. Governing Jurisdiction

This Privacy Policy is drafted and governed in accordance with the laws applicable to online services operating in the Bangladesh market. Any disputes arising in connection with this policy or the processing of your personal data shall be subject to the internal dispute resolution process of nupk, followed by applicable legal channels.

By using nupk, all users — including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh — acknowledge that this Privacy Policy represents a binding commitment between them and nupk with respect to the handling of their personal information.